Your Practically Perfect Benefits

While pricey, Disney cruises offer high-end entertainment for the whole family, including spectacular events like shows and character meet and greets. But there’s more than one way to book a Disney cruise.

For those who are willing to splurge, Disney cruise concierge rooms provide a superior experience and a host of extra perks.

Pre-Arrival Services

The most important perk you’ll receive is priority access to onboard bookings. Guests have the ability to book additional activities during their cruise, but the timeframe varies based on your room type and your Disney cruise elite status in the Castaway Club.

Those at the lowest rung will be able to book activities 90 days before departure. Disney cruise concierge rooms, meanwhile, can begin booking 120 days in advance, giving them first dibs on every activity. The Concierge Team will make bookings on your behalf, giving you the ability to kick back and relax.

Examples of activities you can book early include:

  • Port adventures.
  • Adults-only dining reservations at Palo or Remy (on the Dream and Fantasy only), and Enchente on the Disney Wish/ Treasure.
  • Spa treatments.
  • Nursery.

You can also make requests for dining room seating and other special occasions.


Concierge guests can embark the ship at any time, once the ship is ready. Depending upon which port you embark your ship, you literally will have no wait to get on the ship. Once on the ship, you will be immediately met by one of the Concierge hosts, who will take you directly to the Concierge Lounge to give drinks (champagne!), food, and a folder containing a personalized itinerary listing activity for the duration of the cruise.

Stateroom Dining and Extra Amenities

Once you arrive in your Concierge stateroom, you will notice a fresh fruit basket as well as a fully stocked refrigerator, which includes soft drinks and Evian bottled water. For non-concierge guests, bottled water is never free, and sodas are only complimentary in restaurants or at the self-serve drink station by the pool. Also, in addition to the standard room service menu, you can order any of the food being offered in the main dining rooms (whether for breakfast, lunch, or dinner) directly to your stateroom. Just coordinate your order with your Concierge host the day before (they have menus on-hand in the Concierge Lounge so that you can preview what is being offered). On disembarkation day, only Concierge guests are allowed to order room service for breakfast. All other guests must dine in Cabanas or in one of the main dining rooms. Again, just provide your order to a Concierge host the night before.

Complimentary Wifi

Another fantastic amenity offered to Concierge guests is 24 hours of complimentary internet via Disney Cruise Line’s Connect@Sea WiFi network. Some suites/ royal suites receive complimentary internet the entire sailing!

Upgraded Robes

All Concierge guests are provided with plush robes and slippers in their staterooms.

Tendering in Port & Debarkation

Concierge guests are provided with priority tendering in ports of call. Guests are offered an escorted walk off the ship at the end of the sailing after breakfast in the lounge.

Private Character Meet and Greet

All Concierge guests are invited to an exclusive meet and greet with one character. The meet and greet is set up as a reception for Concierge guests and is usually on a day at sea, typically during the morning. They have a nice spread of yummy food, as well as champagne and mimosas. The identity of the character is a surprise – you won’t know until you go. But, it’s a great opportunity to get up close and personal with a character without having to stand in line. The meet and greet is very casual and relaxed. You can sit and eat while you wait for the character to come to you.

Concierge Lounge and Private Sundeck

One of the best perks for Concierge guests is the exclusive and private sundeck and lounge, only accessible via your Key to the World card. The lounge has ample seating and really only gets crowded on embarkation and disembarkation days. I’ve never otherwise seen the lounge more than one-quarter occupied. It is open from 7:00 am to 10:00 pm daily, with snacks and drinks available throughout the day. While in the quiet comfort of the lounge, be sure to take advantage of some exclusive amenities: a DVD collection, Nintendo DS and iPads, assorted board games, a variety of magazines, and popcorn! The popcorn comes in a big bag that you can bring with you to the movie theater – no need to buy it at the theater.

Check out the concierge lounge on the Disney Dream HERE.

Check out the concierge lounge on the Disney Wish HERE!

On-Board Concierge Hosts

Disney Cruise Line is renowned for its “cast members” and their ability to create “magical” moments. That goes double (if not triple) for the onboard Concierge hosts. Superior service is their hallmark. The on-board Concierge hosts offer the same services as the shoreside Concierge staff. For example, they can make new or change existing reservations you may have – no need to ever stand in line at the Guest Services or Port Adventures desks. They take care of everything for you. They’re basically your own personal assistants for the duration of the cruise!

Should you book a cabana on Castaway Cay, the Concierge hosts will join you ashore and then serve you throughout the day. You literally just press a call button in your cabana, and (usually) within minutes, one of them arrives to assist you. The hosts also walk around just to see how you’re doing and make sure everything is OK.

Also, for the best magic of all, on that aforementioned disembarkation day, Concierge guests are allowed to disembark at any time they prefer. If you go to the Concierge lounge, a Concierge host will personally escort you off the ship.

Check out this video of a 1 bedroom concierge suite on the Disney Dream/ Fantasy!

Is a Disney cruise concierge-level room worth booking? There’s no right answer to this personal question. Before booking one of these rooms, there are a few questions to consider:

  • How much do you value your time? Early embarkation allows you to get onboard first and skip most lines during your cruise.
  • Are you traveling with children? A private meet and greet may mean the difference between waiting in line for a photo versus a little more time with a character.
  • What types of activities are you planning to do? At Castaway Cay, Disney’s private island, cabanas are notoriously difficult to book. Purchasing a concierge-level room grants you first access to these coveted spots.

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