Normal business hours are Monday through Friday 9am-3pm. You may find that we answer emails outside of our normal business hours, but this should not be expected. We will respond as quickly as possible. We take great pride in accommodating the needs of our clients and can also accommodate calls and consults during off hours when scheduled in advance. We encourage clients with urgent needs while traveling to contact us regardless of the time.
Communication with your agent; Please limit all communication to email or phone only. Text messages and or social media messaging can be convenient at times, but unfortunately not something we can keep in our file, and often times get lost in the shuffle of the day. Your agent will remind you of important dates that relate to the planning process of your vacation prior to the date. These important dates include things like planning activities, and payment due dates.
Any requested info in order to complete the planning process must be shared with your planning agent prior to date deadlines, in order for us to help you plan the most magical vacations.
If you would like to make payments for your vacation with us, please contact your planning agent for further instruction. You can make payments as frequently as you would like, in any increment of $20 or more, during normal business hours. Should any cancellations occur, refunds will go back to original form of payment- no exceptions.
**** By providing us with acceptable form of payment via debit, credit card, you are authorizing Practically Perfect Vacations Inc. to place payments regarding your vacation package booked with our agency on your behalf to the travel supplier your vacation is booked with ****
**All planning guides, documents and tips provided to you during the planning process are intended for your use only. Use of our client resource portal is for our clients only and not to be shared. We put a lot of time and effort into our planning information, and it needs to remain with our valued clients.