My DIsney Experience

My Disney Experience is the ultimate planning tool for your Walt Disney World vacation. This is where you can book dining reservations, make Genie+ selections, find out park hours, see the wait times for attractions, and so much more! My Disney Experience combines all of your vacation planning into one convenient location that’s accessible from multiple electronic devices.

When planning a Walt Disney World vacation, you can use My Disney Experience on your computer, tablet, and even your smartphone. With your preferred device, My Disney Experience allows you to share all the exciting details you have coming up on your future vacation with the friends and family members who are coming with you. As long as everyone in your party is connected to My Disney Experience, you’ll be able to make the vacation plans for them! When your party is all connected via your account, the vacation plans will be shared amongst the group!

My Disney Experience is where you’ll customize your MagicBands. A MagicBand is a wearable device that you’ll use as your resort hotel key, your park tickets (with valid park admission), your Genie+ selections, and you can even make charges to your room for merchandise and food at select locations.

For the phone or tablet, you can get started by downloading the app, and on the computer you can get started at www.startyourdisneyexperience.com!

Your planning agent will help you through the process – from setting up the account, planning your days, customizing Magic Bands, and more!

Walt Disney World Property Map Guide
When opening My Disney Experience on a mobile or tablet device, it’ll open up to a map of Walt Disney World. Here you’ll find attraction wait times and descriptions, character meet-and-greet locations, dining options, restroom locations, entertainment information, events, tours, PhotoPass cast members locations, guest services information, hotel resort locations, recreation options, shopping, and spa locations.

Park Information & Entry

Today’s Showtimes
Here you’ll find all the showtimes for the parades, fireworks, and nighttime spectaculars, and of course shows!

Park Hours & Information
The park information including the regular park hours, the extra magic hours, and which attractions and shows are under refurbishment.

My Tickets/Memory Maker
In the My Tickets section of the My Disney Experience App, you’ll find all the tickets that are attached to your account. Each ticket will include important information like when it expires and which days that ticket is valid for. If you have Memory Maker purchased with your vacation, it will show here as well.

My Plans

Use the Disney Genie Service
Maybe one of the most crucial sections of the My Disney Experience app is the Genie service. Here you can select new Genie+ attractions, look at reserved times, and even make some changes to existing reservations.

Reserve Dining
Reservations at some Disney restaurants are a must, which makes this section of the app extremely important. After selecting your group size, when and when you are planning to dine, you’ll find a wide variety of available reservations at restaurants across Walt Disney World property.

Mobile Dining Check-in
Since Disney World is leaning towards reducing the number of people gathering in one place at a time, Mobile Dining Check-in was put in place for a quicker and more distanced process in the re-opened parks. Guests are able to put all their information in the app during their virtual check-in (including party size, dietary restrictions, and more). After they’ve completed their process, Disney sends a text to the guests to confirm their check-in and call them back to the hostess stand when the table is ready. Instead of waiting around near the restaurant to be called, the Mobile Dining Check-in lets everyone walk around the park or chill out while waiting to be texted. QR code menus are available to scan so guests can look at the menus ahead of time, which reduces contact further.

Order Food via Mobile Order
Disney is increasingly allowing guests to order their quick service food directly from the My Disney Experience app using Mobile Order Service. Currently this is only offered through select restaurants on Walt Disney World property. This cuts down on the wait times when ordering your food from the available quick service locations.

Although guests who have allergies, special requests, or are looking to pay with cash are still able to place their order at the counter, the Mobile Order tool is the primary means of picking up meals and snacks around the parks now. After using the My Disney Experience app, guests can go to designated pick-up locations to receive their purchased food and drinks while maintaining distancing. ** mobile order is now available at just about every quick service location on Walt Disney World property.

Link Dining
If you or someone in your party has booked a dining reservation, but it isn’t showing up on your itinerary in the My Disney Experience app, you can link that reservation by using this tool. By simply plugging in your dining confirmation number and the last name on your reservation, it should automatically connect you to that reservation.

Link Hotel
Similar to the Link Dining tool, the Link Hotel tool will allow you or someone in your party to link your My Disney Experience app to your party’s resort hotel reservation. Again, simply plug in the confirmation number and the last name on the reservation and then it should link your hotel reservation directly to your My Disney Experience app.

Digital Key Feature
*** keep in mind, this video is a bit older and this feature is now available at all Walt Disney World Resorts.

My Photos

The My Disney Experience app catalogs all the PhotoPass photos that have been taken of you and your family throughout your vacation; that even includes ride photos.

Buy Memory Maker
In order to enjoy your PhotoPass photos without a watermark, you’ll have to purchase Memory Maker which includes downloads of all the pictures and videos that were taken of you and your family. The current price of Memory Maker is $199, but that is subject to change at any time. If your Memory Maker account is not connected to your My Disney Experience app, this is where you’ll link it.

Find Photographer
PhotoPass cast members can be found throughout Walt Disney World property, but if you have trouble finding someone, the “Find Photographer” tool will show you directly on a map where they are located.

Link Photos
In order for you to connect the PhotoPass photographers photos of you, you’ll need to have them scan either your MagicBand, an RFID Card connected to your account, or your can have them scan the PhotoPass Code in the Link Photos section of the app. This code will link those photos to your account automatically

My Account

In this section, you’ll find your profile information including your name, birthday, the MagicBands and Cards linked to your account, your account settings, your contact information, communication preferences, and payment methods. Here you’ll also find your friends and family lists.

My Profile
In the My Profile page, you’ll find your personal information and account settings. Here you can make changes to how you sign in, what your security questions are, your contact information, how you prefer to be contacted by Disney, your payment methods, and a list of your memberships and annual passes.

My Family & Friends List
Unless you are visiting Walt Disney World by yourself, you’ll have friends and family that will be linked to your My Disney Experience account. On the My Family & Friends List page, you can link to another friend or family members account, you can see who is connected to your account, and whose accounts you manage.

MagicBands and Cards
Here you can find all of the MagicBands, and RFID cards that are managed under your account. You can also deactivate a lost or stolen MagicBand here, and if you find said MagicBand, you can reactivate it here as well!

My Wish List
When navigating My Disney Experience, while planning your vacation, you may come across something that peaks your interest. Restaurants, attractions, entertainment options, a VIP tour, and so much more can be added to your Wish List. Your Wish List will save intriguing options for things to do on your Walt Disney World vacation. This is a great tool to remember all the amazing experiences you researched before your vacation

Park Merchandise

Shop Online
In case you missed buying something in the Disney Parks you can visit this page to order the items you’ll only find in the theme parks.

Live Chat

You can now chat with a Disney Resort cast member during your stay right from your My Disney Experience app. This new feature offers convenient support nearly any time – so there is no need to stand in line at your resort. Keep in mind, the chat feature doesn’t work all the time.

For the phone or tablet, you can get started by downloading the app, and on the computer, you can get started at www.startyourdisneyexperience.com!

Your planning agent will help you through the planning process – from setting up the account, planning your days, customizing Magic Bands, and more!